Privacy Policy

Last updated: September 25, 2026

1. Scope and who we are

XPS Montreal (“XPS Montreal”, “we”, “us”) operates the website https://xpsmontreal.com/ and offers epoxy training, epoxy products and flooring services from 980 Av Saint-Charles #102, Vaudreuil-Dorion, QC J7V 4R7.

This policy explains how we handle personal information collected through the English and French versions of the website and through related communications, such as email, telephone, orders and training registrations.

2. Personal information we collect

Depending on how you use the website, we may collect:

your name;
your email address;
your telephone number;
your billing and shipping address;
account and login information, if you create an account;
order, product and training-registration details;
messages and project information you send through our contact forms or by email (for example, the project city, approximate surface area or an order number);
comments you submit, if comments are enabled;
technical information such as your IP address, browser and device information, cookie identifiers, and usage or analytics data.

We ask only for the information we need for the purposes described in this policy.

3. How we collect it

when you complete checkout or account forms;
when you use a contact form or write to us by email;
when you register for a training course;
through cookies and similar technologies when you browse the website;
through the analytics and security tools that run on the website.

4. Why we use it

to respond to your questions and quote requests;
to administer accounts, orders, returns and training registrations;
to provide our products and services;
to provide customer support and send transactional messages, such as order or registration confirmations;
to prevent fraud, protect the security of the website and keep it running properly;
to measure and improve the performance of the website;
to meet our legal, tax and record-keeping obligations.

We use personal information only for these purposes, for other purposes to which you consent, or as permitted or required by law.

5. Service providers and disclosures

We share personal information only as needed with service providers that help us operate the website and our business, including:

our website hosting provider;
WordPress and WooCommerce, which run the website, accounts, cart and checkout;
Automattic’s Jetpack services, such as site statistics and security features;
Google Analytics, through Google Site Kit, to measure how the website is used;
the email and communications providers we use to send and receive messages;
shipping carriers, accounting firms or professional advisers, when applicable;
a payment processor, if and when online payment is activated on the website.

We may also disclose personal information to public authorities when the law requires it.

6. Processing outside Québec

Some of our technology and service providers may store or process personal information outside Québec and outside Canada. When that happens, the information may be subject to the laws of the place where it is stored or processed.

7. Cookies

The website uses cookies and similar technologies:

Essential cookies (session, account, login and cart) that the website, cart and checkout need in order to work;
Preference cookies, for example to remember your language;
Analytics and performance cookies, which help us understand how the website is used;
Third-party cookies set by embedded content from other websites, such as videos or maps, where that content is present.

You can block or delete cookies in your browser settings. If you disable essential cookies, some features, such as the cart, checkout or account login, may not work properly.

Where the law allows, you may withdraw your consent to a use of your personal information by contacting us, subject to legal or contractual limits, such as information we must keep to complete an order or meet our obligations.

Transactional messages about an order, account or registration are part of the service you requested. Optional marketing messages, if we send any, are sent only with your consent, and you can unsubscribe at any time.

9. Retention and destruction

We keep personal information only as long as reasonably necessary for the purposes described in this policy and to meet our legal obligations. When it is no longer required, we destroy it securely or anonymize it.

10. Safeguards

We use reasonable administrative, technical and physical measures to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

11. Your rights

Subject to the law, you may:

ask to access the personal information we hold about you;
ask us to correct information that is inaccurate, incomplete or out of date;
withdraw your consent, where the law allows;
ask questions or make a complaint about how we handle your personal information.

To make a request, write to our Privacy Officer (see below). We may need to verify your identity before we respond. You may also contact the Commission d’accès à l’information du Québec.

12. Privacy Officer

Privacy Officer — XPS Montreal
Email: info@xpsmontreal.com
Telephone: 514 775-9557
Address: 980 Av Saint-Charles #102, Vaudreuil-Dorion, QC J7V 4R7

13. External links and embedded content

The website may contain links to other websites and embedded content from other websites, such as videos or maps. Those websites have their own privacy practices, which we do not control. Embedded content behaves as if you had visited the other website directly, and it may collect data or use cookies.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.