Refund and Returns Policy

Last updated: September 25, 2026

1. Scope

This policy applies to products purchased from XPS Montreal through xpsmontreal.com. Training courses are covered in section 11.

2. Voluntary 30-day returns

We accept returns of eligible products when all of the following apply:

• the return request is made within 30 days of purchase or delivery, as applicable;
• the product is unused;
• it is in the same condition as when you received it;
• it is in its original packaging;
• you provide a receipt or proof of purchase.

If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange under this voluntary policy.

3. Return authorization

Before returning a product, contact us at info@xpsmontreal.com with your order number, the product and the reason for the return. We will confirm whether the return can be accepted and send you instructions. Please do not send products back to the manufacturer.

4. Products that cannot be returned

The voluntary return policy does not apply to:

• products that have been used, installed, mixed or altered;
• products damaged after delivery;
• incomplete products or products without their original packaging;
• gift cards and downloadable products, if sold;
• items clearly identified as final sale at the time of purchase.

Hazardous or flammable materials may not be mailed or shipped back without our prior written instructions.

5. Damaged, defective or incorrect items

If a product arrives damaged or defective, or if you receive the wrong product, contact us promptly at info@xpsmontreal.com with your order information and, where useful, photographs. This policy does not limit the legal warranties or other rights you have under Québec law.

6. Inspection and decision

When we receive your return, we will acknowledge receipt, inspect the product and let you know whether the return is approved or refused, along with the next step.

7. Approved refunds

If your return is approved, we will process the refund promptly, to your original payment method where possible. Your financial institution may need additional time to post the credit to your account. If you have not received an approved refund after checking with your financial institution, contact us at info@xpsmontreal.com.

8. Exchanges

Defective, damaged or incorrect products may be replaced, subject to our review and to product availability. Contact us before sending a product for exchange.

9. Return shipping

For voluntary returns, return shipping is paid by the customer and is not refundable unless XPS Montreal agrees otherwise. When a return results from a shipping problem or an error on our part, or when you exercise a cancellation right under the law, the costs are governed by applicable Québec law and the written instructions we provide.

For higher-value items, you may want to use a trackable shipping service or purchase shipping insurance. Once a return is authorized, send it to: 980 Av Saint-Charles #102, Vaudreuil-Dorion, QC J7V 4R7.

10. Your rights under Québec law

Nothing in this policy restricts the rights you may have under the Québec Consumer Protection Act, including applicable cancellation, refund and legal-warranty rights for online (distance) purchases.

11. Training courses

Requests to change or cancel a training registration must be sent to info@xpsmontreal.com. They are handled according to the terms disclosed for that course and applicable law.

12. Contact and return address

XPS Montreal
980 Av Saint-Charles #102, Vaudreuil-Dorion, QC J7V 4R7
Telephone: 514 775-9557
Email: info@xpsmontreal.com

13. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.